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Terms & Conditions

Payment Methods Accepted

We accept payment by Paypal, Visa, Mastercard, Laser Card, Cash On Delivery (Ireland Only), Cheque, International Money Order or Bank Transfer. Please note it can take up to 10 working days for a cheque to clear and orders paid by cheque will not dispatch until the funds have cleared with our bank.

Product Details

The information contained in this website is for product description only. Please read all labels carefully.

Always seek the help and advice of a veterinary surgeon regarding all medical diagnosis concerning your horse’s health. None of the products sold by Orchard Equestrian are meant to substitute proper medical advice or care.

This website is as accurate and up to date as possible but please remember that prices and products do vary from time to time. Most of our suppliers have price changes at least once a year, sometimes more frequent. If a price is wrong on our website, we will contact you to advise of the new price and you can decide if you want to proceed with the order. Our online prices and our in store prices may vary. All pricing in store may not be the same as our online prices.

Allways check with your governing body to make sure that none of the products contravene their rules.

Each item and page is carefully proofread, but an occasional error is inevitable. Orchard Equestrian will not honor presented prices that are typographically incorrect.

Due to various sizes, styles and colors, Orchard Equestrian cannot guarantee that the item you order is the exact item shown in the corresponding picture. Pictures are for illustration purposes and may not exactly match the product you receive. Often times, the same image will be used to represent all variations of the same product. Also, manufacturers may change labeling, packaging and product design before we are able to update this website for accuracy.

Deliveries Within Republic of Ireland - Are delivered Free Of Charge for orders over €80.00. There will be a €6.50 charge for orders under €80.00. All wormers are delivered free regardless of quantity ordered.

Exports - We export all over the world. Please place an order and we will advise you the shipping cost before the order is fully processed. Please contact us for current shipping rates. All delivery charges include handling fees such as packaging and packing costs. Please allow up to 14 working days after your order has been dispatched for delivery.

Returns - We will give an exchange, refund or credit note, if goods are returned in a saleable condition within 14 days. You must contact us first to authorise a return. We will not accept items returned unless you contact us first. The cost to return the item is payable by the customer and any replacement sent will have our normal delivery charges applied. This does not contravene your consumer rights. All damages or wrong orders must be reported to us within 3 days of receipt of goods.
When you shop online with Orchard Equestrian you have the right to a “cooling-off” period of 14 calendar days where you can withdraw from the contract and return your purchases to us. You do not have to give any reason but bear in mind you will have to pay for the cost of returning the goods. The goods must be returned in the same condition as they left our warehouse. We will not offer refunds after the 14 days have elapsed.
Goods which are made to your specifications or which are clearly personalised cannot be returned.

Feeding Rates - All users are advised to read all labelling and instructions carefully prior to using any product. The length of time a supplement will last as stated in the product description, is based on feeding a full size horse at maintenance levels. Feeding rates can be adjusted down for ponies and small horses. Please follow feeding rates on labelling.

Product Out Of Stock - If a product is featured on our website, it does not mean the item is in stock. If any item is out of stock, we may send the items in stock and the balance will be sent at a later date with no extra cost for delivery. Your order will dispatch within 5 days subject to stock availability. Some orders will dispatch the same day based on stock levels. Deliveries in Ireland are normally delivered the next working day after dispatch and orders outside Ireland can take up to 14 working days for delivery. It is at Orchard Equestrians discretion to send back-orders. Just because a product is featured on our website does not mean it is in stock at all times. Sometimes our suppliers can be out of stock of certain products and there can be delays in getting your order dispatched which is out of our control. We are dedicated to the best customer service possible. While we endeavour to keep good stock levels at all times, inevitably from time to time we will be unable to supply a particular item immediately and it can take longer than normal to get to you.
Your purchase should be delivered within 30 days unless you agree otherwise with us. If Orchard Equestrian does not deliver the item(s) within the period of time agreed, you may contact us and ask that the goods be delivered at a later, convenient date which is appropriate to the circumstances. If we fail to deliver the item(s) within this additional period, you are then entitled to cancel the contract and receive a refund. Goods which are made to your specifications or which are clearly personalised cannot be returned.

Orchard Equestrian Helping To Protects You From Credit Card Fraud - To ensure that you can purchase safely on Orchard Equestrian's website we use data encryption. Orchard Equestrian follows the industry standard, Secure Sockets Layer protocol, SSL for the transfer of payment data over the internet. The encryption protects your credit card number and personal information. You can always shop with confidence at Orchard Equestrian.

Links Our website contains links to other websites. Please note we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website which collects personal information.

Cookies A cookie is an alpha numeric identifier which we transfer to your hard-drive through your web browser when you visit our website. It enables our own system to recognize you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website making use of it easier. We do not track which pages you looked at while visiting our website. If you wish to reject our cookie, you can configure your browser to do so.

© Orchard Equestrian Ltd., Unit 18, Westlink Business Park, Clondrinagh Industrial Estate, Ennis Road, Limerick, Ireland.

Tel: 061 582230 / Intl. +353 61 582230

Fax: 061 582234 / Intl. +353 61 582234

Email: customercare@OrchardEquestrian.com